Payment Policy

Effective date: 12 October 2026
Last updated: 12 October 2026

1. Currency and prices

All prices on harringtonwellsboutique.com are shown in pounds sterling (GBP, £) and include UK VAT. There are no hidden charges: delivery is free, and there are no handling, packaging or service fees. The total shown at checkout before you confirm is the total that will be taken from your account.

2. Payment methods we accept

Cards: Visa, Mastercard, American Express
Digital wallets: Apple Pay, Google Pay, Shop Pay

The payment methods available to you are shown at checkout and may vary slightly depending on your device and browser.

3. When you are charged

Payment is taken when you place your order, and your order is confirmed by email straight afterwards. If a payment fails or is later reversed by your bank, we may cancel the order. If it has already shipped, we may ask you to return the goods or settle the outstanding amount.

4. Payment security

  • Payments are processed by Shopify Payments and the wallet providers listed above. We never see or store your full card number, expiry date or security code.
  • All pages on our store are secured with TLS encryption (https).
  • Our payment providers are PCI DSS compliant.
  • Card payments are protected by Strong Customer Authentication (3-D Secure). Your bank may ask you to confirm the payment in your banking app or by text message.

5. Order confirmation and contract

Placing an order is an offer to buy. A binding contract is formed when we send you a dispatch confirmation email. Until then we may decline an order — for example if an item is unavailable, if there is a pricing error, or if we suspect fraudulent use of a payment method. If we decline an order after you have paid, you receive a full refund.

6. Pricing errors

If we discover that an item was listed at an obviously incorrect price, we will contact you before dispatch and let you choose between paying the correct price or cancelling for a full refund. We will never charge you more without asking.

7. Discount codes and promotions

  • Only one discount code can be used per order unless we state otherwise.
  • Automatic multi-item discounts are calculated in the basket and shown before you pay.
  • Discount codes have no cash value.
  • If you return part of a discounted order, the discount is recalculated on the items you keep, and your refund reflects the price you actually paid.

We may end or change a promotion at any time, but never after you have completed an order under it.

8. Refunds

Refunds are always issued to the original payment method. See our Return & Refund Policy for full details.

9. Failed or declined payments

The most common causes are an incorrect card number or expiry date, an incorrect billing address, insufficient funds, or your bank blocking an online transaction. Try again, try another method, or contact your bank. If the problem continues, email info@harringtonwellsboutique.com and we will help.

You may briefly see a pending authorisation for a declined order. This is not a charge and is released by your bank automatically, normally within a few business days.

10. Chargebacks

If something has gone wrong with your order, please contact us first at info@harringtonwellsboutique.com — it is far quicker than a bank dispute. We may contest chargebacks raised without first giving us the chance to put things right, and supply the card issuer with the relevant order, delivery and correspondence records.

11. Contact and business details

Store name: Harrington Wells
Company name: Despecom Limited
Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company registration number: 16697484
Email: info@harringtonwellsboutique.com
Customer service hours: Monday–Friday 9:00–17:00, weekends 11:00–17:00 (UK time)

We may update this policy from time to time. Changes are published on this page with a revised date.