Shipping Policy
Effective date: 12 October 2026
Last updated: 12 October 2026
At a glance
| We ship to | United Kingdom (England, Scotland, Wales, Northern Ireland) |
| Shipping cost | Free on every order, no minimum spend |
| Processing time | 1–2 business days |
| Delivery time | 3–7 business days after dispatch |
| Carrier | Royal Mail Tracked |
| Tracking | Yes, on every order |
| Customs or import charges | None payable by you — prices include UK VAT |
1. Where we deliver
We deliver to addresses across the United Kingdom, including the Scottish Highlands and islands and Northern Ireland. We do not currently ship outside the UK. If you would like us to deliver elsewhere, email info@harringtonwellsboutique.com — we can't promise anything, but we like to know where our customers are.
We cannot deliver to PO boxes or BFPO addresses.
2. Shipping costs
Standard delivery is free on all orders, with no minimum spend. There are no handling, packaging or surcharge fees. The price you see at checkout is the price you pay.
3. Processing time
- Orders placed before 14:00 (UK time) Monday to Friday are normally processed the same or the next business day.
- Orders placed at weekends or on UK bank holidays are processed on the next business day.
Standard processing time is 1–2 business days. During sale periods and around Christmas it can take a little longer. If your order will be delayed beyond these times, we email you.
4. Delivery time
Once dispatched, delivery takes 3–7 business days, so the total time from order to delivery is normally 4–9 business days. Business days are Monday to Friday, excluding UK bank holidays. Deliveries to the Scottish Highlands and islands can occasionally take a day or two longer.
5. Tracking your order
As soon as your parcel is dispatched you receive an email with a tracking number and link. You can also track any order on our Track Your Order page using your order number plus the email address or phone number on the order.
Tracking can take up to 24 hours to become active. If it has not updated after 48 hours, contact us.
6. Getting your address right
Please include your full postcode and check your delivery address carefully before you pay. If you spot a mistake, email info@harringtonwellsboutique.com immediately — we can usually correct an address before dispatch, but not after. We cannot refund orders lost because of an incorrect or incomplete address supplied by the customer, although we will always try to help recover the parcel.
7. Missed deliveries
If nobody is available, Royal Mail will normally leave a 'Sorry we missed you' card and either redeliver or hold the parcel at your local delivery office or Post Office, usually for up to 18 days. If a parcel is returned to us uncollected, we will contact you: we can resend it (we cover the cost the first time) or refund you under our Return & Refund Policy.
8. Delays
Deliveries are occasionally delayed by weather, strikes, carrier backlogs or bank holidays. We will keep you informed. If your parcel has not arrived 10 business days after dispatch, contact us and we will open an investigation with the carrier.
9. Lost or damaged parcels
Damaged in transit: email info@harringtonwellsboutique.com within 7 days of delivery with your order number and photos of the packaging and item. We will send a replacement or refund you in full, at no cost to you.
Lost in transit: if tracking shows no movement for 10 business days, or the carrier confirms the parcel is lost, we will send a replacement or refund you in full.
10. Split shipments
If your order contains several items, they may arrive in more than one parcel and on different days. You are never charged extra for this, and each parcel has its own tracking number.
11. Customs, duties and VAT
All prices are shown in pounds sterling and include UK VAT. You will not be asked to pay import duty, VAT or handling fees on delivery. If a carrier ever asks you for a payment, contact us before paying and we will sort it out.
12. Contact and business details
Store name: Harrington Wells
Company name: Despecom Limited
Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company registration number: 16697484
Email: info@harringtonwellsboutique.com
Customer service hours: Monday–Friday 9:00–17:00, weekends 11:00–17:00 (UK time)
We may update this policy from time to time. Changes are published on this page with a revised date.
