Return & Refund Policy

Effective date: 12 October 2026
Last updated: 12 October 2026

Harrington Wells is operated by Despecom Limited. We deliver to customers in the United Kingdom and want you to be completely happy with what arrives. If something isn't right, this page explains exactly what you can do, what it costs and how long it takes.

At a glance

Return window 30 days from the day you receive your order
Who can return All customers, for any reason (no explanation needed)
Return method By post, to our returns address in London
Return postage Paid by you — except for faulty, damaged or incorrect items, which we pay for
Restocking fee None
Refund method Back to your original payment method
Refund time Within 14 days of receiving your return; usually 3–5 business days
Exchanges Yes — see section 9

1. Your legal right to cancel (14 days)

Because you buy from us online, you have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel within 14 days of the day you (or someone you nominate) receive the goods. If your order arrives in several parcels, the 14 days start on the day you receive the last item. You do not need to give a reason.

To cancel, tell us clearly before the 14 days are up — an email to info@harringtonwellsboutique.com is enough. You may use the model cancellation form in section 12, but you don't have to.

After cancelling, send the goods back within 14 days. We refund all payments received from you, including standard delivery (which is free), within 14 days of receiving the goods back or of you providing proof that you have sent them, whichever is earlier.

You pay the cost of returning the goods; we tell you this here so that this cost can lawfully be passed on to you. You are only liable for any reduction in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning — trying a coat on at home is fine; wearing it out for an evening is not.

2. Our extended 30-day return window

On top of your legal 14-day right, we voluntarily accept returns for up to 30 days from the day you receive your order, on the conditions in section 3. Nothing in this policy affects your statutory rights.

3. Condition of returned items

Returned items must be:

  • unworn and unwashed, with no signs of use;
  • free from marks, make-up, deodorant, perfume, smoke or pet hair;
  • complete, with all original tags attached;
  • packed in or with their original packaging.

Items that come back in a materially worse condition may be refused or refunded in part to reflect the loss in value. If that happens, we will contact you first, explain why, and offer to send the item back to you at no charge.

4. Items we cannot accept back

Items made to your specification or clearly personalised, and gift cards, cannot be returned. Everything else in our range can. If you are unsure, email us before you send anything.

5. How to return an item

  1. Email us at info@harringtonwellsboutique.com within 30 days of delivery, with your order number in the subject line and the item(s) you want to return.
  2. We reply with a return authorisation (RMA) number, normally within 24 hours (Monday to Friday).
  3. Pack the item securely, include a note with your order number and RMA number, and send it to:

    Harrington Wells Returns
    71-75 Shelton Street, Covent Garden
    London, WC2H 9JQ
    United Kingdom
  4. Use a tracked service, such as Royal Mail Tracked, and send us the tracking number. Until the parcel reaches us it remains your responsibility, and without tracking we cannot help if it goes missing.

Please do not send anything back before you have your RMA number — parcels without one can be delayed.

6. Who pays for return postage

Change of mind, wrong size, doesn't suit you: you pay the return postage. The price is set by the carrier, not by us.

Faulty, damaged or not what you ordered: we pay. We will send you a prepaid label or reimburse your postage on production of a receipt. See section 8.

We never charge restocking, handling or administration fees.

7. Refunds

Once your parcel arrives we inspect it and email you the outcome. Approved refunds go to your original payment method; we cannot refund to a different card or account. We process refunds within 14 days of receiving your return, usually within 3–5 business days. Your bank may take a further 3–10 business days to show the money.

If your order qualified for a multi-item discount and you return part of it, the discount is recalculated on what you keep, and the refund reflects the price you actually paid for the returned item.

8. Faulty, damaged or incorrect items

Please check your order when it arrives. If something is faulty, damaged in transit or not what you ordered, email info@harringtonwellsboutique.com, ideally within 7 days, with your order number and a photo.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described:

  • Within 30 days of delivery you can reject faulty goods for a full refund (short-term right to reject).
  • After that, you are entitled to a repair or replacement. If that is impossible or fails, you can claim a price reduction or a refund (final right to reject).
  • If a fault appears within 6 months of delivery, it is presumed to have been there at delivery unless we can show otherwise.
  • You can bring a claim for faulty goods for up to 6 years (5 years in Scotland).

In all these cases we pay the return postage, and you are never charged for a replacement or redelivery.

9. Exchanges

The fastest way to get a different size or colour is to return the original item for a refund and place a new order, so your replacement ships straight away. If you prefer a straight swap, email us and we will arrange it; for change-of-mind exchanges you pay the postage to send the original back and we pay to send the replacement out.

10. Cancelling before your order ships

If your order hasn't been dispatched yet, email us as quickly as you can and we will cancel it and refund you in full. Once a parcel has been dispatched we cannot stop it, but you can return it under this policy.

11. Complaints

If you are unhappy with how we have handled a return, email info@harringtonwellsboutique.com with “Complaint” in the subject line. We acknowledge complaints within 2 business days and aim to resolve them within 14 days.

For free, independent advice you can contact the Citizens Advice consumer helpline (England, Scotland and Wales) at www.citizensadvice.org.uk, or Consumerline in Northern Ireland at www.consumerline.org.

12. Model cancellation form

You do not have to use this form. Complete and return it only if you wish to cancel the contract.

To: Despecom Limited (Harrington Wells), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom — info@harringtonwellsboutique.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

13. Contact and business details

Store name: Harrington Wells
Company name: Despecom Limited
Registered & returns address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company registration number: 16697484
Email: info@harringtonwellsboutique.com
Phone: +44 7882 753947
Customer service hours: Monday–Friday 9:00–17:00, weekends 11:00–17:00 (UK time)

We aim to reply to every message within 24 hours.